Refund and Returns Policy

Dezt Return & Refund Policy

Free & Easy Returns

At Dezt, customer satisfaction is our top priority. If your product is delivered in a damaged, defective, incorrect, or incomplete condition, you can easily request a return.

All return requests must be submitted within 14 days from the date of delivery.

We ensure that all our electronics and smart security products are quality checked and 100% authentic.

Warranty Information

• All electronic door locks, cameras, NVR recorders, intercom systems, motion sensors, and smart devices are covered under seller or brand warranty.

• If an issue occurs after the return period, warranty terms will apply.

• Warranty coverage may vary depending on the product category and brand.

Change of Mind Policy

For selected categories, we accept returns due to change of mind. The product must be unused, in original packaging, and in resalable condition.

Valid Reasons for Return

You may request a return if:

• The product is physically damaged or broken upon delivery

• The product is defective or not working properly

• The product is incomplete or missing accessories

• You received an incorrect product, model, or color

• The product does not match the description or images shown on the website

• The product does not fit or is not suitable for your requirement

Return Process

1. Log in to your Dezt account

2. Go to your order history and submit a return request

3. Our support team will contact you and arrange pickup if applicable

4. After product inspection, a refund or replacement will be processed

Refund Policy

• Refunds are processed after the returned product passes inspection.

• Refunds are issued through the original payment method.

• Processing time may vary depending on your bank or payment provider.